General and Item Owner Questions

  1. 1. What is the Reward referred to on the eTriever sticker -- "Reward for Return"?
  2. 2. What is an eTriever?
  3. 3. What kinds of items can I protect with an eTriever?
  4. 4. Once I buy an eTriever and stick it on my camera, cell, MP3, GPS, game or laptop, what happens next?
  5. 5. I'm skeptical that putting the eTriever on my item is going to get it back. How do know that someone will go to the trouble to return it?
  6. 6. If I lose my item, do I have to report it to Foundog to get it back?
  7. 7. My eTriever has a white strip on the front of the card. Do I have to attach this to my device for tracking purposes?
  8. 8. If someone finds my lost item, will they have my contact information?
  9. 9. Where can I purchase eTriever?
  10. 10. Is my eTriever good indefinitely?
  11. 11. What is Foundog?
  12. 12. How does the eTriever tag work?
  13. 13. I've found a item with an eTriever sticker on it. What am I supposed to do?
  14. 14. What is the Reward referred to on the eTriever sticker -- "Reward for Return"?
  15. 15. When will I receive my reward?
  16. 16. Why are some Rewards $10 and others $25?
  17. 17. Will it cost me anything to return an item?
  18. 18. How do I send the package back to you?
  19. 19. Why should I bother returning the item?
  20. 20. How much does an eTriever cost?
  21. 21. What is your return policy on a purchase from Foundog of an eTriever?
  22. 22. What is your refund policy on a purchase from Foundog of an eTriever?
  23. 23. What is your cancellation policy on orders?
  24. 24. What is your Delivery and Shipping policy?
1. Q. What is the Reward referred to on the eTriever sticker -- "Reward for Return"? A. The rewards are Cash Value Gift Cards from major retailers that can be spent like cash. The amount of the Card is $10 for cameras, phones, PDAs, MP3 players, GPS devices, game consoles, or other small items. For returning a laptop computer, the Gift Card amount is $25. Also, if you find an item and help us recover it, you're automatically entered in our Finders Sweepstakes drawings offering up to a $1,000 shopping spree! 2. Q. What is an eTriever? A. eTriever protects against loss and deters theft. It is a label that you put on a personal electronics device such as a cell phone, PDA, digital camera, MP3 player, GPS, laptop or portable game console. Should the item be lost or stolen, when it is found the finder is rewarded for reporting it and a unique eTriever number enables Foundog to return the item to you. 3. Q. What kinds of items can I protect with an eTriever? A. Currently, there are different eTriever's available for cell phones, PDA's, digital cameras, MP3 players, GPS, laptops and game consoles. So you can use them for all kinds of valuables, including iPod, iPhone, Blackberry and so on. 4. Q. Once I buy an eTriever and stick it on my camera, cell, MP3, GPS, game or laptop, what happens next? A. You have to activate the eTriever so that we have you in our database. It just takes a few seconds, and you can do that here at the Foundog website - www.foundog.com. We simply take your contact information and some information about your equipment, and you're all set. 5. Q. I'm skeptical that putting the eTriever on my item is going to get it back. How do know that someone will go to the trouble to return it? A. Most people actually want to do the right thing and return a lost item, but without any identification label or clear way to help they simply have no way to do so. It is also standard policy for most businesses, stores and public facilities (bus lines, for example) to make an effort to return lost items that are turned in to them. Foundog is able to return approximately 75% of lost devices! 6. Q. If I lose my item, do I have to report it to Foundog to get it back? A. You can report it as lost, but it isn't necessary. When someone finds your item and contacts us, we notify you, but we deal directly with them and recover your item for you. 7. Q. My eTriever has a white strip on the front of the card. Do I have to attach this to my device for tracking purposes? A. Your eTriever - the silver label - is the only item that needs to be attached to your device. The white strip is a retail security device used to prevent theft. It can be discarded and is not part of the eTriever item recovery system. 8. Q. If someone finds my lost item, will they have my contact information? A. No. Foundog serves as intermediary, recovers the item and ships it to you. Your personal information is kept private and secure, and the same goes for the finder's personal information. Neither party learns anything about the other unless both parties agree to meet directly to facilitate the item return. 9. Q. Where can I purchase eTriever? A. You are able to purchase eTriever in many major retailers that carry personal and mobile electronics, such as Fry's Electronics and CompUSA . Also, eTriever is available at www.foundog.com and at popular online sellers, such as tigerdirect.com 10. Q. Is my eTriever good indefinitely? A. Once you have activated your eTriever, it is good for the lifetime of the item you are using it with and will remain in the Foundog international database. For two years after activation, Foundog will reward anyone who finds your item and pay shipping costs to return the item to you. After two years, you can still recover your item, but you will be responsible for shipping and handling costs. 11. Q. What is Foundog? A. Foundog is the world's leading item tracking and recovery provider. We help return lost and stolen items to their owners. 12. Q. How does the eTriever tag work? A. The eTriever tag is an identification label that registers your device to you and is the key to successful recovery. Here's how it works.
  1. 1. Put the eTriever label on your device and register it.
  2. 2. Anyone who finds your lost device (such as a laptop, cell phone/PDA, MP3/iPod, camera, GPS device or portable game console) will see your eTriever and that there is a REWARD FOR RETURN of your property.
  3. 3. They simply call our toll-free, 24-hour call center or use our website to report it.
  4. 4. Foundog's nationwide logistics operation recovers your item and gets it back to you quickly using hassle-free pre-paid shipping boxes that go right to your home or office, with no need to go to a Post Office or FedEx/UPS office.
  5. 5. The item finder receives a Cash Value Gift Card just for returning the item.

Found an Item? FAQs for Finders

13. Q. I've found a item with an eTriever sticker on it. What am I supposed to do? A. You can report the item here on the website by clicking "Report Found". We ask for your contact information. Then we immediately send you a no-hassle shipper or mailing envelope with postage prepaid -- so it doesn't cost you anything. And you just use that to return the item to us. We send your reward as soon as we receive it. 14. Q. What is the Reward referred to on the eTriever sticker -- "Reward for Return"? A. The rewards are Cash Value Gift Cards from major retailers that can be spent like cash. The amount of the Card is $10 for cameras, phones, PDAs, MP3 players, GPS devices, game consoles, or other small items. For returning a laptop computer, the Gift Card amount is $25. Also, if you find an item and help us recover it, you're automatically entered in our Finders Sweepstakes drawings offering up to a $1,000 shopping spree! 15. Q. When will I receive my reward? A. Your reward is sent just as soon as the package with the found item is received at the Foundog warehouse. 16. Q. Why are some Rewards $10 and others $25? A. Most Gift Card rewards are a $10 value. The value is $25 for a recovered laptop. The customer pays more for protecting a laptop, so we're able to provide a higher reward. 17. Q. Will it cost me anything to return an item? A. No. 18. Q. How do I send the package back to you? A. We'll be sending you a prepaid shipper that will be self-explanatory and easy to use. It is also prepaid, so it costs you nothing. 19. Q. Why should I bother returning the item? A. Here are some good reasons, though you may have others:
  • It's the right thing to do: it's the responsible and considerate thing to do.
  • It's easy to do - we make it as easy as possible for you to send the item to us.
  • We'll be sending your reward immediately: it's a Gift Card that you can use like cash at a selected retailer.
  • We'll enter you in our Finders Sweepstakes, so you'll have a chance to win a $1,000 Shopping Spree.
  • The person who lost the item will be grateful.
 20. Q. How much does an eTriever cost? A. eTriever's for cell phones, game consoles, MP3 players, digital cameras, and GPS devices are $9.99; the laptop eTriever is $24.99.

FAQs for Foundog Purchasers

21. Q. What is your return policy on a purchase from Foundog of an eTriever? A. You may return an unused or defective Foundog eTriever within 30 days of purchase. 22. Q. What is your refund policy on a purchase from Foundog of an eTriever? A. We will provide a full refund on an unused or defective Foundog eTriever returned to Foundog within 30 days of purchase. 23. Q. What is your cancellation policy on orders? A. You may cancel an order before it has shipped, or you may return an unused or defective Foundog eTriever within 30 days of purchase. 24. Q. What is your Delivery and Shipping policy? A. We will ship orders via U.S. Priority Mail to any destination in the United States. Additional shipping charges will apply to international orders.